SMS Privacy Policy

Effective Date: 1/21/2026

1. Introduction

Ithaka Housing/Ithaka Land Inc. is a nonprofit transitional housing organization dedicated to providing safe housing, stability, and supportive services to individuals and families in our community.
This SMS Privacy Policy explains how we collect, use, protect, and share personal information when you communicate with us via text message (SMS).

By opting in to receive SMS messages from us, you agree to the terms outlined in this policy.

2. Types of Information Collected

When you communicate with us via SMS, we may collect the following personal information:

  • Name
  • Mobile phone number
  • Email address (if provided)
  • Program participation or housing-related information relevant to services
  • Message content and communication history

We do not collect payment information or sensitive personal identifiers via SMS.

3. Method of Information Collection

We collect personal information through:

  • Program intake forms (paper or digital)
  • Consent or opt-in forms for SMS communication
  • Direct communication via text message
  • Referrals or service coordination, when permitted by the participant

Participation in SMS communication is voluntary, and individuals may opt out at any time.

4. Purpose of Data Collection

We collect and use SMS-related information for the following purposes:

  • Program communication and updates
  • Appointment reminders
  • Housing-related notices
  • Case management and supportive service coordination
  • Emergency or time-sensitive notifications
  • General organizational communication relevant to services

We do not use SMS communications for commercial advertising or the sale of products.

5. Data Security Measures

Ithaka Housing/Ithaka Land Inc. takes reasonable and appropriate measures to protect personal information, including:

  • Limiting access to personal data to authorized staff only
  • Using secure systems and password-protected devices
  • Training staff on confidentiality and data protection practices
  • Working with reputable SMS service providers that follow industry security standards

Despite these measures, no method of electronic communication is 100% secure. We encourage users to avoid sharing highly sensitive personal information via SMS.

6. Data Sharing

We do not sell, rent, or trade personal information collected through SMS.

We may share limited information only in the following circumstances:

  • With service providers who assist with SMS delivery or case management, under confidentiality agreements
  • When required by law, court order, or legal obligation
  • To protect the safety, rights, or property of participants, staff, or the organization

Any third parties we work with are expected to protect personal information and use it only for authorized purposes.

7. User Rights

You have the right to:

  • Opt out of SMS communications at any time by replying STOP
  • Request access to the personal information we have on file
  • Request corrections to inaccurate information
  • Request deletion of your personal information, subject to legal or program requirements

Opting out of SMS communications will not affect your ability to receive services, though it may limit time-sensitive communication.

8. Contact Information

If you have questions, concerns, or requests related to this SMS Privacy Policy or your personal information, please contact:

Ithaka Housing/Ithaka Land Inc.
Phone: 719-578-1629
Email: hello@ithakahousing.org
Address: 321 Mesa Rd. Colorado Springs, CO 80905